Christchurch Town Hall has hearing loop facilities in the Douglas Lilburn Auditorium and James Hay Theatre. 

A Hearing Loop can assist fans who are hard of hearing by boosting the sound of the performance through their hearing aid.

For special seating requirements such as hearing difficulties or impaired mobility, please contact TicketMaster on 09 970 9711.

The Christchurch Town Hall is wheelchair accessible and has wheelchair allocated seating in both the Douglas Lilburn Auditorium and James Hay Theatre.

James Hay Theatre: There are three wheelchair spaces with companion seating.
Auditorium: There are eight wheelchair spaces with companion seating. 

You can purchase accessible tickets directly from your event’s interactive seat map, by calling Ticketmaster on 09 970 9711, or through their online form and selecting Accessible Bookings as a topic. 

Accessible tickets are reserved solely for fans with disabilities. Fans who abuse this policy could have their order cancelled.

Companion tickets are available on request, at the venue hirers’ discretion. Contacting Ticketmaster for enquiries.

We have wheelchairs available for guests — contact info@venuesotautahi.co.nz to request a wheelchair.

We have lift access for guests to the Gallery Level of the Auditorium and the Mezzanine Level of the James Hay Theatre. Circle Level access in the James Hay is by stair access only.

Support animals are welcome in Christchurch Town Hall. You can request water for your dog from the friendly staff.

The Christchurch Town Hall is on public transport routes. See our getting here section for more information or plan your visit on the metro website.

There is no onsite parking at the Christchurch Town Hall, however one accessible parking space is available on Kilmore Street in front of the building and another two are located on Colombo Street on the east side of the building. 

There is a drop off zone in front of the building on Kilmore Street, and there are several public car parks nearby - you can view a carpark map here. 

See our getting here section for more information on taxi and rideshare options

There are accessible toilets located inside both the Men's & Women's bathrooms on the left side of the ground floor foyer of the Christchurch Town Hall.

The lanyard is a tool to discreetly indicate you have a hidden disability and may need extra support, which allows staff to provide assistance when necessary.

The Town Hall staff are trained to recognise the lanyards and provide appropriate support.

If you have a hidden disability and require assistance, the lanyard can help ensure you receive the necessary support. You can also ask staff for help.

Christchurch Town Hall recognises and supports the Hāpai Access Card, an accessibility tool that acts as an indicator of a holder’s accessibility needs, helping our staff to best understand and cater to your unique needs.

Staff are well-informed about adapting their communication and assisting individuals with requirements such as:

• Mobility assistance

• Communication support

• Visual or hearing access needs

• Companion arrangements

Learn more about this here Hāpai Access Card

The Ticket Box at Christchurch Town Hall is located on the ground floor of the building and is accessible for all guests.

• No, for public / ticketed events
  Under the venue’s Terms & Conditions, hirers and their guests are not permitted to bring their own food or drink into the venue.
• All catering (food & beverage) must go through Venues Ōtautahi’s in-house catering.
• For events/hirers: if you're organising an event, you must include your catering requirements in the event order confirmation with Venues Ōtautahi.

• Bags must be 30 cm × 30 cm or smaller to be allowed in.
• Larger bags may be subject to security checks. Entry is at the discretion of staff.

• Yes for small personal cameras: compact cameras and phone cameras are allowed.
• No for professional / commercial recording devices: video cameras (GoPros), large DSLRs (with detachable lenses), tablets, etc., are prohibited under the venue’s rules.

• Venues Ōtautahi has a formal Health & Safety policy covering Town Hall.
• Hirers must submit a detailed Health & Safety Plan (also called a Site-Specific Safety Plan) to Venues Ōtautahi before the event, and this must be approved.
• During the event, the hirer must co-operate with Venues Ōtautahi’s staff, other contractors, and any relevant safety procedures (e.g., evacuation, building security).
• All risks, incidents, or near-misses observed in the venue must be reported promptly to Venues Ōtautahi.

• As an event organiser / exhibitor, you must comply with Venues Ōtautahi’s Terms & Conditions when hiring space.
• For exhibitors / trade shows: you’ll need to provide detailed floor plans and layouts to Venues Ōtautahi ahead of time, so they can review against safety and venue policy.
• Food or beverage distribution by exhibitors at an event requires explicit written permission from Venues Ōtautahi. (They manage all food & beverage arrangements for their events.) EMP Admin Application
• Hazardous or dangerous items (e.g., fireworks, pyrotechnics) cannot be brought in without prior written approval.
• Smoke machines or similar “special effects” gear will likely need approval as part of your health & safety plan and setup. (Because of the risk categorisation.)